Frequently asked questions

Mega11 is a fantasy sports platform where users can create fantasy teams for cricket. Participants can compete against others by building teams based on real-world player statistics, and win cash prizes.

To get started with Mega11:

1. Download the Mega11 app from the Google Play Store or Apple App Store.

2. Sign up using your email, mobile number, or social media accounts.

3. Verify your account to start participating in fantasy sports contests.

4. Make a deposit (if required) to join paid contests.

5. Select a match and create your fantasy team.

1. Choose a sport and select a live or upcoming match.

2. Pick players from both teams to form your fantasy lineup.

3. You have a limited budget, so pick players wisely.

4. Choose a captain (who gets 2x points) and a vice-captain (who gets 1.5x points).

5. Save and enter your team into a contest.

To deposit money:

1. Go to the Wallet section in your account.

2. Choose Add Money or Deposit.

3. Select a payment method (e.g., UPI, debit/credit card, or net banking).

4. Enter the amount you want to deposit and complete the transaction.

Yes, Mega11 uses industry-standard encryption and security measures to protect your personal details and financial transactions.

Yes, Mega11 operates legally in India and complies with all relevant regulations related to fantasy sports and online gaming. However, laws may vary based on your country or state of residence, so it's important to check local regulations.

Once you win a contest, your prize money will be credited to your Mega11 wallet. You can withdraw your winnings as per the withdrawal process mentioned earlier.

Yes, you can create and participate in as many contests as you like. You can enter multiple contests for the same match with different teams.

You can track your rankings by:

1. Going to the Contest section.

2. Selecting the contest you are participating in.

3. Checking the leaderboard to view your position and points.

If you face any issues with your Mega11 account:

1. Check the Help or Support section in the app for FAQs or troubleshooting tips.

2. Contact customer support through in-app chat or by emailing primesurfing.mega11@gmail.com.

3. You can also reach customer support via the contact number provided in the app.

Mega11 provides a live tracking feature where you can monitor your team’s performance in real time:

1. Go to the Contest section.

2. Select your contest.

3. You’ll see updates on points, rankings, and real-time player performance during the match.

To ensure the security of your account:

• Use a strong password that is hard to guess.

• Enable two-factor authentication if available.

• Keep your login details confidential and avoid using public Wi-Fi for transactions.

• Regularly update your password for added security.

KYC (Know Your Customer) is a verification process required for users to withdraw larger amounts. You need to submit proof of identity (such as an Aadhar card, PAN no, or driving license) and proof of address. This ensures that your account is secure and compliant with legal regulations.

Yes, you can delete your Mega11 account by contacting customer support. After verifying your identity, the support team will assist you in deleting the account. Please note that any remaining balance or unclaimed winnings may be forfeited if you choose to delete your account.