Refund-policy

At Forstboarding11 Games Private Limited (Mega11), we strive to ensure that our users have a smooth and enjoyable experience while participating in fantasy sports contests. However, we understand that there may be certain situations where a refund might be necessary. Below is our Refund Policy to help clarify how we handle refunds and what you can expect.

1. Refund for Cancelled or Abandoned Matches

If a match is cancelled or abandoned before it starts or within a certain time frame, all contests related to that match will be considered void. In such cases:

The entry fee for the affected contests will be refunded to the players.
The refund will be credited back to your Forstboarding11 Games Private Limited (Mega11) wallet.

Refunds will not be processed to the original payment method, and the funds will be available for you to use within the app for future contests or to withdraw.

2. Refund for Duplicate Payments

If you are charged multiple times for a single transaction or contest entry (due to any technical error), please contact our customer support team immediately. We will review the transaction and, if confirmed, issue a full refund for the duplicate payment.

3. Refund for Non-Participation in Contests

Once a contest is live and the match begins, no refunds will be provided for non-participation, whether intentional or due to technical issues. We recommend checking your team before the match starts and ensuring that you are part of the contest.

4. Refund for Account Issues

If your account is locked, suspended, or banned due to a violation of Forstboarding11 Games Private Limited (Mega11)’s Terms and Conditions or Code of Conduct, you will not be eligible for a refund. Please review our Terms of Service and ensure compliance with our policies to avoid such situations.

5. Refunds for Cash Withdrawals

Once you initiate a withdrawal request and it is processed, it cannot be reversed. Ensure that you provide the correct payment details before confirming the withdrawal. If there is an issue with your withdrawal, please reach out to customer support immediately for assistance.

6. Refund Policy for Entry Fees in Paid Contests

Once you join a paid contest and your team is confirmed, the entry fee is non-refundable, except in cases where the match is canceled, abandoned, or postponed beyond a reasonable timeframe. If you encounter issues with a specific contest, please contact customer support for assistance.

7. Refund Requests for User Errors

If you make an error while creating your team (such as choosing the wrong players, entering the wrong contest, or selecting the wrong captain/vice-captain), we cannot provide a refund. Please double-check your team and contest details before confirming your entry.

8. Refund Process Time

Refunds for eligible transactions will typically be processed within 5-7 business days. However, the time it takes for the funds to reflect in your account may vary based on your payment method or wallet.

9. Contact Us for Refund Queries

If you have any queries or concerns regarding refunds, please contact our customer support team at:

Company: FORSTBOARDING11 GAMES PRIVATE LIMITED

Email: primesurfing.mega11@gmail.com

Phone Number: [+91 6268610629]

In-App Support: Reach out via the Help/Support section within the Forstboarding11 Games Private Limited (Mega11) app.

Our team will review your refund request and get back to you as soon as possible.

Important Note: Forstboarding11 Games Private Limited (Mega11) reserves the right to modify this refund policy at any time. We recommend reviewing the policy periodically to stay informed of any changes.

By participating in contests on Forstboarding11 Games Private Limited (Mega11), you agree to abide by this Refund Policy and our Terms and Conditions.

This Refund Policy provides transparency regarding situations where users can expect refunds and how those refunds are processed. Adjust any specifics related to the payment process or support details to reflect Forstboarding11 Games Private Limited (Mega11)'s actual procedures.